Two Way Radio Directory – Blog

There is also a Suncom Yahoo group for discussing Suncom.

Confirmation that Suncom’s email service is hosed up just arrived:

(I put the X’s in the email address)

+++++++++++++++++++++++
This message was created automatically by mail delivery software.
A message that you sent has not yet been delivered to one or more of its
recipients after more than 24 hours on the queue on
customermx1.sef.pnap.net.

The message identifier is: 1DmiyQ-0001Ol-HI
The subject of the message is: test
The date of the message is: Sun, 26 Jun 2005 22:03:43 -0400

The address to which the message has not yet been delivered is:

919349XXXX@tms.suncom.com
Delay reason: SMTP error from remote mail server after MAIL
FROM:
SIZE=2077:
host mail.suncom.net [66.150.33.121]: 450 4.0.0 Spam filter message
initialization failure

No action is required on your part. Delivery attempts will continue for
some time, and this warning may be repeated at intervals if the message
remains undelivered. Eventually the mail delivery software will give up,
and when that happens, the message will be returned to you.
+++++++++++++++++++++++

I have received this message four times.

This was in response to a test message I emailed to my own phone, which has
never arrived.

Think there is any chance Suncom can or will fix it?

Ok, Suncom’s support of wireless email is pretty poor.

1.
I can send an email from my phone using MMS, but not email.

Replying to this email has not resulted in a message being delivered to my
phone.

This is bad. Most people receiving an email assume they can reply to it.

2. The Suncom web site says:

+++++++++++++++++
Want to send Internet email directly to a SunCom phone?

It’s simple! Address the message using the recipient’s SunCom phone number
and add “@tms.suncom.com” to the end. For example, if the phone number is
(843) 555-6543, then the e-mail address is 8435556543@tms.suncom.com.

As is the case with any e-mail message delivered via the internet,
indeterminate delays that are beyond SunCom’s control may occur.
+++++++++++++++++

I have used this emaill address format, but the email I sent has not been
delivered to my phone several minutes later.

3. I sent a message by entering it at Suncom’s web site and it was delivered
to my phone very quickly.

So, if email is important to me, and Suncom does not provide it, why
shouldn’t I switch to Verizon?

Before being switched from AT&T to Suncom I could send and receive email on
my phone using the text msg feature.

It seems to me that Suncom is not providing basic services that others have
been providing.

To me, this doesn’t fit with their “Truth in Wireless” claim. I thought I
was getting up to date services, but apparently I am not.

The FCC is so supportive of innovative uses of the spectrum that lead to
increased efficiencies, it is willing to push the rules to (you may say
beyond) their limits.

Let’s say Nextel or nothing like it had ever come along. Do you think the
Mom and Pop SMR operators would be providing anything even remotely close to
a service that serves as many users with so many innovative WANTED features?

I don’t think so.

Most of the SMR operators I ever met couldn’t even agree on a simple roaming
agreement because of their paranoia.

Most of the SMR operators I ever met were more interested in programming
controllers rather than attracting investors to help them grow.

Most of the SMR operators I ever met saw their sales people as overhead and
their bench techs as revenue producers.

As in most things there have been a few excellent exceptions. Unfortunately,
they have been painted into a corner by the general lack of business plans
in the rest of the SMR community.

The most innovative, resourceful, well planned, forward thinking,
aggressive, SMR licensee to ever exist has been Fleet Call, now Nextel. I
believe they are the only SMR to ever go Public, attracting the funding to
provide the business community with much needed and desired services. I
applaud their business acumen, while recognizing that their aggressiveness
puts them in a league with Microsoft and many other successful entrepreneurs
in the minds of the defeated.