Early June I went to a local Lenscrafters to get sunglasses. They had to order them. A month later, no glasses. I went in and got a refund. They said the lab had sent the wrong lenses three times.
In July I went to the Eyeware Center in a local Target store. I asked if they were affiliated with Lenscrafters and the person told me they were owned by the same company that owns Lenscrafters. I told him about my experience and he assured me they would take care of me. Two weeks later, and I called today since I had not heard from them. No glasses. I went by the store to get my refund and the nice person told me about how their computer system had never gotten my order to the lab because the model number for the frames was not in the computer system correctly.
All these stores and many other brands in the U.S.A. are now part of the Luxottica Group. Apparently their drive to consolidate the business for increased profits has been done without attention to the back office parts of the business.
I am now going to find a vendor who is NOT affiliated with this group. So, if you are in the market for glasses, be warned.
Maybe I should be shorting their stock!