How Two Way Radio Maintenance and Support Contracts Work

Two way radios and two way radio systems can sometimes represent a significant capital outlay for a company. They can also represent a large part of a company's operational infrastructure. Two way radio maintenance and support contracts can provide your company with an assurance of continuity by minimising any possible downtime due to equipment failures.

Often two way radios perform with such reliability that potential downtime due to failures is not at the forefront of importance in business operational planning.

As with all electronic equipment, failures can occur, but it is how you prepare for the event of a failure that is critical to your operational success.

Warranty and Extended Warranty Limitations

When purchasing two way radios or a two-way radio system you will be given a warranty by the manufacturer, which is usually 12 to 24 months. As with Motorola Solutions and Hytera, they offer extended warranty solutions for up to 5 years. However, they have their limitations as the radio equipment still has to follow the standard warranty process which can be time-consuming and an inconvenience to the day-to-day running of an operational site. This is the main reason two way radio maintenance and support contracts are offered by many leading two-way radio suppliers.

Can Two Way Radio Equipment be Maintained By a Different Supplier?

Two way radio maintenance and support contracts can be agreed upon even if the current equipment was not supplied by the supplier of the maintenance and support contract.  In this instance, a full inventory of the equipment will be performed along with a full two way radio site system check. This is to ensure the current equipment is in a suitable state for which to offer a service package.

If the supplier is happy to take on the two way radio equipment on as part of a contract, they will almost certainly request they perform a full service on the equipment before the commencement of the contract. This gives both parties peace of mind.

With all that being said, having brand new two way radio equipment along with a full maintenance contract for a set amount of time is the perfect scenario.

Some of the Two Way Radio Maintenance and Support Contract Services and Benefits

  • Tailor-made solutions for your radios and system
  • Reduced down-time
  • Operational efficiency
  • Annual inspections
  • Guaranteed engineer response times
  • Priority service
  • Unlimited repairs
  • Guaranteed parts availability
  • Free delivery and collection
  • Spare equipment can be held on-site for quick swap-outs

All of the services can be implemented into a Service Level Agreement as part of your two-way radio maintenance and support contract to ensure full compliance with the agreed contract.

Our Thoughts

For mission critical communications that reply on your two way radios to be constantly operational then we would advise seeking to implement a maintenance contract