If you buy two way radios for your business and need to get them repaired. Many suppliers offer repairs as part of the two way radio service offering. Before contacting anyone you need to know the make and model and if it is licenced or licence-free. Now double check the date you purchased it and from which company. You can read the rest of this article to find out what you need to do .
Two Way Radio Warranty Overview
As with all electronic equipment, such as two way radio equipment, they are sometimes prone to fail so they will need to be repaired. Despite the manufacturer's best efforts to produce a robust product or with the best care taken by the user of the equipment, products can still break. Two-way radio equipment repairs can be undertaken by many two way radio suppliers depending on the skillset of their engineers and what type of two-way radio equipment needs repairing and to what level, i.e component level.
If you have two way radio equipment that is not working and is not physically damaged and is within its warranty offered by the manufacturer then you should contact the company you purchased the equipment from in the first instance.
Can you get Licence Free Two Way Radios Repaired?
Licence-free two-way radios are typically called consumer radios and due to their low price point, they are very rarely repaired. That isn’t to say that a supplier may never offer to repair a licence-free radio, but the cost of doing so has a high chance of being more than the cost of a brand-new unit.
How to Get Licenced Two-Way Radios Repaired
Licenced two-way radio equipment can usually be repaired by the supplier, provided they have competent, qualified, and suitably trained radio engineers in-house. On occasion, radio suppliers may send the equipment back to the relevant manufacturer to have their engineers complete the repair. This does not always mean the supplier is incapable, it can simply be that the issue is very complex or they have too much work to complete within a suitable time frame.
Can a Two Way Radio Supplier Repair Your Radios?
- Are they manufacturer approved
- Which manufacturers are they approved to repair
- Does the company have any quality standard accreditations
- Do they have the relevant testing sets for your product in-house
Just because a supplier can repair Motorola Solutions Two Way radios does not mean they have the skill set to repair Kenwood Communication Two Way radios.
You Can Get The Following Two Way Radios Repaired:
- Handheld radios
- Fixed-mobile radios
- Repeater base stations
- Fixed Antennas
- Vehicle installations
- Dispatch applications
Levels of Two Way Radios Repairs
- Outer case damage replacement
- Replacing antennas, volume, and channel switches
- Updating software
- Re-flashing software
- Internal component level repairs
- Re-wiring
- Tuning
- Reprogramming
How to Get Atex Two Way Radios Repaired
Repairing Atex two way radios is completely different from Non-Atex radio equipment, simply because of the stringent ATEX regulatory restrictions. This means that it is unlikely that any two way radio supplier can carry out the repairs on Atex two way radio equipment.
Motorola Atex Equipment Repair Notice
Motorola Solutions Partner Agreement states no channel radio partner is permitted to carry out repairs to Motorola Solutions ATEX equipment. Only Motorola Solutions can re-certify their ATEX two way radios.
NOTE: It is always advisable to check the two way radio equipment repair process for Atex equipment before any repairs are organised.
Our Thoughts
If you need licence-free radios repairing outside of warranty we would suggest to buy new replacements. If you have licenced radios that need repairing, then contact a suitable supplier and get a quotation. If you have Atex radios that need repairing, be prepared to wait longer for their return as they will need to be sent to the manufacturer for the repair.